“Qualité Tourisme” brand

The Tourist Office of Luxeuil-les-Bains, Vosges du Sud belongs to the network of Offices de Tourisme de France (now ADN Tourisme) and to MASCOT Bourgogne Franche-Comté. MASCOT ensures the support of the structure to the membership and the management of the Quality Tourism brand.

The Quality Tourism™ brand is the only state brand awarded to various tourism professionals for the quality of their reception and services. This brand selects and federates under a single symbol the quality undertaken by tourism professionals, with a view to continuously improving their activity and the satisfaction of their tourist customers. Qualité Tourisme ™ represents a national sign of recognition that promotes quality reception and services.

A Tourist Office adhering to the Quality Tourism ™ brand must provide :

A warm welcome
An attentive staff
The mastery of foreign languages
Personalized services
Clear and precise information
Cleanliness and comfort
The discovery of a destination
Taking your opinion into account and listening to your needs: handling complaints, satisfaction questionnaire, e-reputation analysis, etc.
To be audited on the basis of national standards by an external and independent firm (several hundred evaluation criteria), every 5 years from now on, and to reach a high level of performance during this audit carried out as a mystery shopper.

For more information on the Qualité Tourisme ™ state brand, visit the website dedicated to the brand, accessible under the following link