Privacy policy

Preamble

The website of the Tourist Office of Luxeuil-les-Bains, Vosges du Sud processes personal data (hereinafter referred to as the "Personal Data") concerning you when you use this website (hereinafter referred to as the "Website").

As data controller, we respect the privacy and protect the personal data of the users of our Site.

The purpose of this policy is to inform you of the methods of collection, processing and use of Your Personal Data and of your rights in terms of the protection of personal data with regard to the provisions applicable in this area, in particular Law 78-17 of 6 January 1978 relating to information technology, files and freedoms known as "Informatique et libertés" in its latest version and with the RGPD (General Data Protection Regulation) in application since 25 May 2018.

Scope of this Personal Data Protection Policy

This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on - or via - the Website.

The website of the Tourist Office of Luxeuil-les-Bains, Vosges du Sud collects Personal Data (for example: online, including by e-mail, or offline); this policy applies regardless of the method of collection or processing.

The notion of Personal Data refers to any information relating to an identified or identifiable natural person. A person is "identifiable" if he or she can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements that are specific to him or her.

Non-Personal Data" is information that does not allow a person to be identified.

Person in charge of processing

The person responsible for processing Your Personal Data is: Office de Tourisme de Luxeuil-les-Bains, Vosges du Sud / 30 rue Victor Genoux, 70300 Luxeuil-les-Bains; certain technical services (hosting, deduplication, data quality, customer knowledge) are entrusted to our technical service providers. In accordance with Article 28 of the RGPD, this service provider is bound by a strict confidentiality clause prohibiting any use of the data entrusted to it that is not provided for in the service contract and requiring it to implement technical and organisational measures that meet the requirements of security and protection of personal data.

Security and confidentiality of personal data

We consider Your Personal Data to be confidential.

We endeavour to take reasonable technical measures to prevent any loss or misappropriation during the collection or storage of data that you may have communicated to us, and to prevent any communication to unauthorised third parties.

However, despite these measures, the Internet remains an open system and we cannot guarantee that unauthorised third parties will not be able to circumvent the measures in question or use Your Personal Data for illegitimate purposes. Consequently, the Tourist Office of Luxeuil-les-Bains, Vosges du Sud cannot be held responsible in the event of fraudulent recovery of your data for any use whatsoever.

The Website may contain links to third-party websites which may be of interest to you.
The Office de Tourisme de Luxeuil-les-Bains, Vosges du Sud has no control over the content of third party sites or over the practices of these third parties with regard to the protection of any Personal Data they may collect. Consequently, the Office de Tourisme de Luxeuil-les-Bains, Vosges du Sud declines all responsibility concerning the processing by these third parties of Your Personal Data. It is your responsibility to find out about the personal data protection policies of these third parties.

Purposes of data collection

We process your data in whole or in part for the purposes of :

enable you to browse our Sites and Applications and to adapt our content to your terminal in order to improve your browsing experience;
store the information you have entered in forms (your user account, for example);
allow you to share our content on social networks;
enable you to purchase products or services;
enable you to make interactive and personalised use of the Sites and Applications;
to identify your needs and interests and to provide you with the most suitable products and services;
to enable you to open and manage an account in order to access all the features and options offered by the Sites and Applications;
to send information and/or external communications;
organise competitions (contacting winners, awarding prizes, etc.);
send newsletters, if you have given your consent by ticking the corresponding box,
send commercial offers from partners, if you have given your consent by ticking the corresponding box;
analyse the audience and the number of visits to the Site
to display advertising tailored to your interests;
analyse the performance of these advertisements;
Process applications and manage recruitment sources;

The recipients of Your Personal Data are our own management teams and our technical service providers.

Data collected

Personal Data may include the following:

Last name ;
First name ;
E-mail address ;
Postal Address ;
Date of birth
Telephone number ;
Password; Location
Geolocation ;
IP address;

And any other Personal Data that may be relevant for the purposes set out below.

Cookies and other trackers

Cookies, or other similar identifiers, are files used by a server to communicate with the browser. Cookies are used to send status information when a user visits a site. Status information can be, for example, a session identifier, a language, an expiry date, a response domain, etc. During their period of validity, cookies enable status information to be retained when a browser accesses the various pages of a website or when the browser subsequently returns to the said site. Only the sender of a cookie can read or modify the information contained in it. There are different types of cookies

session cookies, which disappear as soon as you leave the browser or site ;
permanent cookies, which remain on your terminal until they expire (maximum 12 months) or until you delete them using your browser's functions.
You can access your cookie management panel to set the parameters for depositing and reading cookies.

How do I desactivate cookies?

Browser settings

The installation of certain cookies is subject to your consent. On your first visit to the Site, an information banner will be displayed informing you that if you continue to browse the site, the above-mentioned cookies will be installed on your equipment.

Cookies or tracers enable you to take full advantage of the Site's functionalities. If your browser is configured to refuse all cookies or trackers, this may prevent you from using some of our services, for which the Office de Tourisme de Luxeuil-les-Bains, Vosges du Sud cannot be held responsible.

Forms
Contact form

Data is transmitted by users of the site who wish to send a comment or report. The information collected from this form is sent to the department responsible for managing comments on the Luxeuil-les-Bains, Vosges du Sud Tourist Office website. Your data will be kept for a maximum of 36 months.

Your rights

In accordance with the provisions of the Regulations applicable to the protection of personal data, you have the right to access, rectify and delete data concerning you and the right to obtain a copy of the personal data we hold in a structured electronic format (portability).

You also have the right to object on legitimate grounds to your personal data being processed, and the right to object to your data being used for canvassing purposes, particularly commercial canvassing.

You can exercise your rights by sending us your requests by post to the following address Office de Tourisme de Luxeuil-les-Bains, Vosges du Sud, 30 rue Victor genoux, 70300 Luxeuil-les-Bains or directly via our contact form.

We undertake to reply to these requests within one month of receipt. This period may be extended by two months, depending on the complexity and number of requests received.

In the event of a dispute concerning the exercise of your rights, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés.

Data retention

We will only keep your Personal Data for as long as is necessary and proportionate to the purpose for which it was collected, i.e. for a maximum of 3 years from the last time you interacted with us on your own initiative (e.g. logging into your account).

After the aforementioned periods, your data will be anonymised for statistical purposes or purely deleted.

Update of this confidentiality policy

This confidentiality policy may be amended or modified at any time.

You are invited to consult it regularly.

For more practical information on how to exercise your rights, we recommend that you consult the website of the Commission Nationale Informatique et Libertés (French Data Protection Authority), and in particular the https://www.cnil.fr/fr/comprendre-vos-droits page.

Last modification: 03/02/2023