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“Qualité Tourisme” brand
The Tourist Office of Luxeuil-les-Bains, Vosges du Sud belongs to the network of Offices de Tourisme de France (now ADN Tourisme) and to MASCOT Bourgogne Franche-Comté. MASCOT ensures the support of the structure to the membership and the management of the Quality Tourism brand.
The Quality Tourism™ brand is the only state brand awarded to various tourism professionals for the quality of their reception and services. This brand selects and federates under a single symbol the quality undertaken by tourism professionals, with a view to continuously improving their activity and the satisfaction of their tourist customers. Qualité Tourisme ™ represents a national sign of recognition that promotes quality reception and services.
A Tourist Office adhering to the Quality Tourism ™ brand must provide :
A warm welcome
An attentive staff
The mastery of foreign languages
Personalized services
Clear and precise information
Cleanliness and comfort
The discovery of a destination
Taking your opinion into account and listening to your needs: handling complaints, satisfaction questionnaire, e-reputation analysis, etc.
To be audited on the basis of national standards by an external and independent firm (several hundred evaluation criteria), every 5 years from now on, and to reach a high level of performance during this audit carried out as a mystery shopper.
For more information on the Qualité Tourisme ™ state brand, visit the website dedicated to the brand, accessible under the following link
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As part of our quality approach, we invite you to send us your comments and suggestions. For this purpose, you can use :
- A satisfaction questionnaire (to give your opinion on the quality of the reception of the Tourist Office) available in English and German
- TripAdvisor and Google Reviews pages
All our questionnaires are also available at the reception of the Tourist Office of Luxeuil-les-Bains and at the Tourist Information Office of Fougerolles.
All remarks, suggestions and complaints will be treated, do not hesitate, we are interested in your opinion!